Tubes - Uneven surfaces

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Slippery/icy

If youy find the ground slippery/uneven/icy it is important that you tell a member of station staff to ensure it is resolved. If you fall over because of this situation you should report the issue to the station manager and take photos of where the event happened if you can. If you are not happy with the response from the Station Manager you should contact Transport for London via resolver, particularly where health and safety rules may have been broken or you have been injured or you feel the problem could occur again. resolver can assist you in submitting, recording and reminding you when and who to escalate to. In the event that you are injured and are seeking compensation it is likely that you will have to seek legal redress via the Courts and this is not a quick or cheap option. If you personal possessions have been damaged during the incident then also raise this with TFL but you may also want to see if it is covered on your Home Insurance Policy.

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