Tubes - Routing issue - went wrong route

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Based on resolver’s experience to date, it can be pretty confusing trying to work out which routes are permitted for you to travel on, especially if your journey is more complicated than just taking one direct train. You can travel between stations shown on your ticket on a direct train where you don’t need to change or on trains that take the shortest route available. Some tickets may be subject to restricted routes, for example avoiding certain locations. The most important thing to remember is that, if you ask them, the ticket seller should advise you whether your intended route is valid with your ticket. If you do take the wrong route, you will be liable to pay the difference between the price you paid and the price that you should have paid.

If you feel that the information was not made clear to you when you purchased the ticket and were therefore unaware of the restrictions, resolver recommends that you submit a complaint and request for refund in writing to the train company concerned. If you are not happy with the response you receive, your next port of call is either London Travelwatch at enquiries@londontravelwatch.org.uk (for the London area) or Passenger Focus at advice@passengerfocus.org.uk (for outside London). resolver can assist you in submitting, recording and reminding you when and who to escalate to.

resolver can help you to resolve this issue for free, quickly and without hassle. As a first step we can assist you in writing your complaint. You can click on the link below to create your email.

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