Travel insurance - Flight missed

Based on resolver’s experience to date, even the best laid plans can sometimes go wrong and despite your best efforts to get to the airport on time, you might be delayed and miss the flight. Check your policy document carefully as cover for a missed departure provides assistance and financial support to enable you to reach your final destination. If you do miss the departure time, the cost of buying last-minute tickets can be expensive – from the administration fee to the full cost of a replacement ticket. Plus you might need to stay in a hotel overnight before the next flight. Many policies can provide assistance, depending on the reason that you missed your flight. Public transport – when travelling to the airport by public transport, policies do cover: • Cancellation • Delay • Curtailment • Suspension or failure or alteration of the service. Private transport - when travelling to the airport by private transport, policies do often cover: • Incidents involving a breakdown or • An accident that immobilises the vehicle in which you are travelling. The most common reasons that policies do not cover include: • Not allowing enough time to get to the airport or • Getting stuck in a traffic jam. If you have any queries or complaints regarding your claim, resolver recommends that you submit your concern in writing to the customer services department of your insurance provider. resolver can assist you in submitting, recording and reminding you when and who to escalate to.

Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email. You should know

• If you’re making a complaint about making an insurance claim rather than a mis-sold policy, check your documents to see who the “underwriter” is. You’ll need to make a complaint to that organisation.

If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your supplier, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 6 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.

 

 

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