Television - Final bill issue

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Based on resolver’s experience to date, you should contact your previous TV provider as soon as possible to ensure they have noted your house move. Double-check with your provider that they have your new address details correct on their system and they will send you out another final bill. If you are unhappy with your previous TV provider’s response, you should contact their customer services department and write giving clear details of your case - such as what happened, when, and why you are complaining. The most likely reason that you will have to do this will be if you are penalised for not having paid your final bill on time.

If you are unhappy with your previous provider’s customer service response, you can ask the Ombudsman or Ofcom to look into it on your behalf. resolver recommends that you submit your concern in writing, and resolver can assist you in submitting, recording and reminding you when and who to escalate to.

It can be frustrating when you have not received a final bill. resolver can help you resolve this issue for free, quickly and without the hassle. As a next step we can help you write your complaint, click on the link below to create your email.

If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your supplier, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.

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