Petrol stations - Uneven ground

How does Resolver work?

Free forever

Resolver is free. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

All petrol stations should be kept in a reasonable and safe state.

If you find the ground slippery/uneven/icy it is important that you tell a member of station staff to ensure it is resolved. If you fall over because of this situation, you should report the issue to the Petrol Station Manager and take photos of where the event happened if you can. If you are not happy with the response from the Station Manager, you should contact the garage via resolver, particularly where health and safety rules may have been broken or you have been injured or you feel the problem could occur again.

In the event that you are injured and are seeking compensation it is likely you will need to make a claim from the bus company’s insurance. Ultimately you will have to seek legal redress via the courts - this is not a quick or cheap option. If you or your personal possessions have been damaged during the incident, then raise this with the bus company’s insurers, but you may also want to see if it is covered on your home insurance policy.

You should know

Petrol pumps are checked for accuracy when they are installed and serviced
Trading Standards will also check the accuracy of pumps. If you experience issues, you should report the issue to your local Trading Standards. You can do this via resolver
All pricing should be clearly displayed to you before your purchase
If you experience any problems, raise them while you are still at the petrol station and take down the name of the person that you spoke with. If your problem is not resolved at the station, you can raise a complaint via resolver

We have 5,116 pages of rights advice for you covering 10,936 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.

Start by telling us the name of the company or organisation you have an issue with.