Pet insurance - International travel

Based on resolver’s experience to date, adding international travel cover to your policy should give you peace of mind if your pet falls ills while you are away. Contact your insurer to give details of the extended cover you wish to take. Be aware that certain exclusions may apply in the event of a claim – read your policy small print carefully. Check the small print on your policy as some insurers allow you to make a change without incurring a fee. However, it is likely that including international travel within your pet insurance policy will increase your premiums because of the increased risk which is borne by the insurer. If you think the charges you face for amending your policy are unfairly high - or if you have had to make a change because of what you think is a mistake on the insurer’s part - you can complain to the company directly. Ask for an address for customer services, and write giving clear details of your case - such as what happened, when, and why you think you have been unfairly charged. If it is a new policy and you are going to be charged a fee for making the change (rather than an increased premium) it might be worth cancelling the policy and starting again (within the 14-day cooling-off period) but check your policy for any charges incurred. If you are not happy with the outcome then as a last resort you can contact the Ombudsman, which will act as a mediator in your case. resolver recommends that you submit your concern in writing and resolver can assist you in submitting, recording and reminding you when and who to escalate to.

Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email. You should know

• If you’re making a complaint about making an insurance claim rather than a mis-sold policy, check your documents to see who the “underwriter” is. You’ll need to make a complaint to that organisation.

If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your insurer, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 6 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.

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