Payment Services Fraudulent transactions rights

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You should know

Payment services are:

services enabling cash to be paid into or withdrawn from a payment account and all of the operations required for operating a payment account
execution of payment transactions - such as direct debits, credit transfers and card payments
issuing of payment instruments (for example credit or debit cards)
acquiring payment transactions
money remittance
account information services
payment initiation services

The Payment Service Directive 2 (PSD2) set out time limits for handling complaints about payment services. The Financial Conduct Authority's regulation require payment services providers and e-money issuers to send a final response to complaints by the end of 15 business days. In exceptional circumstances, where the company cannot send a final response within this period of time, for reasons beyond their control, they can take longer but must provide you with a final response by the end of 35 business days.

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