Package delivery insurance - Mis-sold policy

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When you were sold package delivery insurance, the product should have been properly explained to you. You should not have been pressured into taking out the policy and should have been able to judge whether it was appropriate for you.

If you were not properly informed, were sold an inappropriate policy or were misled about the cover your policy would give you, you should make a complaint through Resolver.

If the company is unable to deal with your complaint appropriately, you can escalate your case to the Financial Ombudsman.

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