Home insurance - Auto-renewal issue

Based on resolver’s experience to date, renewing your home insurance is very simple. If you have received a renewal quote and are happy with the premium you should contact your insurer in the relevant way – by phone or online and you’ll be asked a series of questions to verify all of your policy details are correct and relevant. If you pay for your insurance in monthly instalments be aware that the insurer is essentially loaning you the money to pay for the policy, so you pay the interest on that loan.

If you have not received your renewal quote you should contact your insurer to find out where your new policy quote is. They will be able to retrieve your information easily if you have your policy number available. If your policy quote does not arrive (e.g. because of an incorrect address) your insurer will be happy to send out another quote to you.

Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.

If you can't resolve your issue within 8 weeks of making your complaint (or if you've received a 'deadlock letter' or final decision from the company), you can escalate your case to the Ombudsman.

Your complaint must be under 6 months old to be escalated to the Ombudsman.

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