Home insurance - Details not updated after moving home

Based on resolver’s experience to date, if you move house you must inform your home insurer otherwise your policy may be invalid. If you move house you must notify your insurer as your premium may have altered due to the road/area you have moved to being classed as a different risk, or the value of your home changing. You may have to pay an admin fee to make this change – check your policy small print. If it is a new policy and you are going to be charged a fee for making the change it might be worth cancelling the policy and starting again (within the 14-day cooling-off period) but check your policy for any incurable charges.

Some insurers do not charge an administration fee for changing an address. If you think the charges you face for changing your policy are unfairly high - or if you have had to make a change because of what you think is a mistake on the insurer’s part - you can complain to the company directly. Ask for an address for customer services, and write giving clear details of your case - such as what happened, when, and why you think you have been unfairly charged. resolver recommends that you submit your concern in writing and resolver can assist you in submitting, recording and reminding you when and who to escalate to.

Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.

If you can't resolve your issue within 8 weeks of making your complaint (or if you've received a 'deadlock letter' or final decision from the company), you can escalate your case to the Ombudsman.

Your complaint must be under 6 months old to be escalated to the Ombudsman.

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