Home insurance - Problems in dealing with an emergency

Based on resolver’s experience to date, you should contact your insurer as soon as possible if you have any home emergency - many insurance companies provide 24-hour telephone support and they will authorise a tradesman to visit. Home emergency cover is an insurance policy covering household emergencies, including central heating issues, blocked drains, electrics, leaking roofs and vandalism. Additional benefits on home emergency insurance can include cover for repairs and labour (up to a limit) and cover for temporary accommodation if required. The call-out charge, parts and labour costs may be covered under your home emergency insurance policy. Be aware that rather than covering the resultant damage, home emergency insurance often covers the repair cost of the issue causing the problem.

Home emergency insurance covers most domestic emergencies that could present a health risk or make your home uninhabitable. Some insurance companies won’t charge an excess if you do make a claim – read the small print of your insurance policy for details. If you have a query regarding your emergency cover, resolver recommends that you submit your concern in writing and resolver can assist you in submitting, recording and reminding you when and who to escalate to.

Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.

If you can't resolve your issue within 8 weeks of making your complaint (or if you've received a 'deadlock letter' or final decision from the company), you can escalate your case to the Ombudsman.

Your complaint must be under 6 months old to be escalated to the Ombudsman.

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