Home insurance - Do not agree with recommendations

Based on resolver’s experience to date, it can be very stressful when you disagree with your insurers findings, especially if large sums of payout money are concerned. If you disagree with the claim findings you should contact your insurer and write giving clear details of your case - such as what happened, when, and why you think you think the conclusion is inaccurate. Their customer services team should assure you that they will contact you within a timeframe with an update regarding your dispute.

If this semi-formal approach fails to resolve your issues with the recommendations then you can make an appeal through the formal appeals process of your insurer. resolver recommends that you submit your concern in writing, and resolver can assist you in submitting, recording and reminding you when and who to escalate to. You should retain a copy of the letter, and send all correspondence by recorded mail. Details of how to make a formal appeal will be found on your policy documents, or on your insurer's website.

A last resort is to contact the Ombudsman, which will act as a mediator in your case. resolver recommends that you submit your concern in writing and resolver can assist you in submitting, recording and reminding you when and who to escalate to.

Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.

If you can't resolve your issue within 8 weeks of making your complaint (or if you've received a 'deadlock letter' or final decision from the company), you can escalate your case to the Ombudsman.

Your complaint must be under 6 months old to be escalated to the Ombudsman.

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