Home insurance - Add to policy

Based on resolver’s experience to date, it is a simple procedure if you want to add items to your insurance policy. You should contact your insurer (by telephone or online if your policy is an online account) to make the request. You should give details about the items to be added, especially if they are classed as ‘valuables’. ‘Valuables’ are items composed of precious metal or precious stones, jewellery, watches, furs, curios and works of art, computer equipment, money or portable electrical equipment other than televisions or radios, and these need to be specified on your insurance certificate in order to be covered up to a certain amount – bear in mind that this will increase your premium.If you are looking for a new policy then you can use an online insurance comparison site to see if your premium is cheaper elsewhere. Be aware that some insurers may charge you for making amendments to your policy so read your policy ‘small print’ carefully.

If you think the charges you face for amending your policy are unfairly high - or if you have had to make a change because of what you think is a mistake on the insurer’s part - you can complain to the company directly. Ask for an address for customer services, and write giving clear details of your case - such as what happened, when, and why you think you have been unfairly charged. If you have a query about adding an item to your policy, resolver recommends that you submit your concern in writing, and resolver can assist you in submitting, recording and reminding you when and who to escalate to.

Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.

If you can't resolve your issue within 8 weeks of making your complaint (or if you've received a 'deadlock letter' or final decision from the company), you can escalate your case to the Ombudsman.

Your complaint must be under 6 months old to be escalated to the Ombudsman.

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