Highways management - Customer service
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Highways England operates, maintains and improves England’s motorways and major A roads.
Highways England aims to make sure that major roads are more dependable, durable and most importantly – are safe.
Highways England also aims to make sure our road network is:
- free flowing – where routine delays are infrequent and journeys are reliable
- safe and serviceable – where no-one should be harmed when travelling or working
- accessible and integrated – so people are free to choose their mode of transport and can move safely across and alongside our roads
Highways England is the government company charged with operating, maintaining and improving England’s motorways and major A roads.
They do not manage all roads in Britain:
- local roads are managed by the relevant local authority
- Scottish roads are managed by Transport Scotland
- Welsh roads are managed by the Welsh Assembly
- London roads are managed by Transport for London
Highways England are not an enforcement organisation. If someone is breaking the law you should contact the police on 101 - or on 999 if urgent or life threatening.
Traffic and transport legislation, regulations and policy are the remit of the Department for Transport.
Responsibilities
Highways England are responsible for motorways and major (trunk) roads in England. The road network totals around 4,300 miles. While this represents only 2 per cent of all roads in England by length, these roads carry a third of all traffic by mileage and two thirds of all heavy goods traffic.
England’s major road network:
- forms the economic backbone of the country
- is open 24 hours a day, seven days a week
- is relied on by communities and businesses across the country
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