Green deal - Service not included

Based on resolver’s experience to date, not all Green Deal Plans include routine services. This can pose a problem because some Green Deal Plans require you to get annual services on the improvements – or you may risk invalidating your warranty. This can be a good thing, because you'll still have a warranty, although the service will probably cost you. Resolver recommends that you ask exactly what the schedule of services is, as well as how much they are likely to cost, before agreeing to a plan.

It can be very frustrating to find out you have to pay for services that you hadn’t accounted for.

There is a Code of Practice which sets out requirements designed to ensure that all Green Deal Participants and Certification Bodies:

• operate fairly and transparently;

• deliver good customer service;

• have appropriate levels of training;

• and provide appropriate redress mechanisms for customers.

Green Deal Participants and Certification Bodies must ensure that a copy of this Code of Practice is made available, free of charge, to anyone who requests it. This should help you to understand your specific rights if something goes wrong.

A copy can be found here: