Green deal - Salesman tried to sell other products and services

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Based on resolver’s experience to date, a salesman or Green Deal assessor must tell you whether they are an independent trader or linked in any way to any other trader or Green Deal Provider. They must tell you what payment, including any commission, they will receive for carrying out the assessment.

As long as you agree before the visit, the assessor can also try to sell you other products they or their company offer while they carry out your Green Deal assessment. However, they must make it clear which products they are offering in relation to the Green Deal assessment and which are additional sales.

If they fail to meet these regulations, resolver recommends you write a formal letter of complaint to the company they are representing.

Resolver recommends that you submit your concern in writing and we can assist you in all aspects of your complaint; formulating letters, recording dialogues, and reminding you when and who to escalate to.
There is a Code of Practice which sets out requirements designed to ensure that all Green Deal Participants and Certification Bodies:

• operate fairly and transparently;
• deliver good customer service;
• have appropriate levels of training;
• and provide appropriate redress mechanisms for customers.

Green Deal Participants and Certification Bodies must ensure that a copy of this Code of Practice is made available, free of charge, to anyone who requests it. This should help you to understand your specific rights if something goes wrong.

A copy can be found here:

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