Green deal - Restructure my payments

Based on our experience to date, direct debit is the cheapest way of paying for energy, but it does not suit everyone. If you want to restructure your payments, you simply need to contact the billing or payment department of your energy supplier, and tell them how you wish to pay. Options include monthly direct debit, quarterly fixed direct debit, variable direct debit and of course you can still pay by cheque, cash, debit/credit card or standing order. In the event that you have a debt which you are making payments for, you will have a number of options. Some suppliers like to have payment plans that pay off debts within a certain period of time, such as six months. You do not have to agree to a payment plan like this if you cannot afford it.

There is a Code of Practice which sets out requirements designed to ensure that all Green Deal Participants and Certification Bodies:

• operate fairly and transparently;

• deliver good customer service;

• have appropriate levels of training;

• and provide appropriate redress mechanisms for customers.

Green Deal Participants and Certification Bodies must ensure that a copy of this Code of Practice is made available, free of charge, to anyone who requests it. This should help you to understand your specific rights if something goes wrong.

A copy can be found here: