Green deal - Provider says warranty isn't valid

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Based on resolver’s experience to date, every product and service installed under the Green Deal will be covered by a warranty. This is a promise from the trader or manufacturer to sort out faults that develop with your product.

Most Green Deal equipment comes with a five-year warranty for the equipment, and 10 years' warranty for any building damage caused by the installation. Cavity and solid wall insulation have a full 25-year warranty. If things go wrong with the goods or service, you may want to make a claim under the warranty.

However, many Green Deal improvements have extremely lengthy repayment periods. So if your new boiler breaks in year eight, its warranty will have expired. You'll need to pay to fix it, but you'll also still have to pay your Green Deal provider each month.

If your claim is refused and you feel that your contract has been breached, you should write to the provider, making it clear that you will be claiming for any money spent on a third party repair unless they rectify the situation. Remember to keep evidence of quotes and cost of work and include these in your future claim.

It is extremely frustrating when you are told that your warranty or guarantee isn’t valid.

Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.
There is a Code of Practice which sets out requirements designed to ensure that all Green Deal Participants and Certification Bodies:

• operate fairly and transparently;
• deliver good customer service;
• have appropriate levels of training;
• and provide appropriate redress mechanisms for customers.

Green Deal Participants and Certification Bodies must ensure that a copy of this Code of Practice is made available, free of charge, to anyone who requests it. This should help you to understand your specific rights if something goes wrong.

A copy can be found here:

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