Green deal - Incomplete work

Based on resolver’s experience to date, being left with a job only half-done can be an annoying inconvenience. For example, your installer may not have the correct part to be able to complete the work. The installer should give you a time and date when the job will be completed. If you feel as though your Green Deal provider is providing you with a shoddy service, you should contact them and obtain an address for their customer services, and write giving clear details of your case - such as what happened, when, and why you are complaining about the excessive time. You may be able to claim some compensation or a ‘good will’ payment from your Green Deal Provider.

If you are unhappy with your Green Deal Provider’s customer service response, you can ask the Ombudsman to look into it for you. Resolver recommends that you submit your concern in writing, and resolver can assist you in submitting, recording and reminding you when and who to escalate to.

It can be annoying when you are left with incomplete work.

There is a Code of Practice which sets out requirements designed to ensure that all Green Deal Participants and Certification Bodies:

• operate fairly and transparently;

• deliver good customer service;

• have appropriate levels of training;

• and provide appropriate redress mechanisms for customers.

Green Deal Participants and Certification Bodies must ensure that a copy of this Code of Practice is made available, free of charge, to anyone who requests it. This should help you to understand your specific rights if something goes wrong.

A copy can be found here: