Green deal - Engineer turned up late

Based on resolver’s experience to date, waiting in for an engineer to turn up to fix a problem can be tiresome… and if they turn up late it can be infuriating. You may be able to claim some compensation or a ‘good will’ payment from your Green Deal Provider. Contact your provider and obtain an address for their customer services, and write giving clear details of your case - such as what happened, when, and why you are complaining. You should make it clear that you expect compensation and an apology for the conduct of the engineer. Resolver recommends that you submit your concern in writing, and resolver can assist you in submitting, recording and reminding you when and who to escalate to. It can be an inconvenience when an engineer turns up late.

It can be a great inconvenience when an engineer turns up late.

There is a Code of Practice which sets out requirements designed to ensure that all Green Deal Participants and Certification Bodies:

• operate fairly and transparently;

• deliver good customer service;

• have appropriate levels of training;

• and provide appropriate redress mechanisms for customers.

Green Deal Participants and Certification Bodies must ensure that a copy of this Code of Practice is made available, free of charge, to anyone who requests it. This should help you to understand your specific rights if something goes wrong.

A copy can be found here: