Green deal - Engineer did not turn up

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Based on resolver’s experience to date, waiting in for an engineer to turn up to fix a problem can be tiresome… but if they don’t turn up it can be infuriating. You may be able to claim some compensation or a ‘good will’ payment from your provider by way of an apology for their failure. Contact your Green Deal Provider and obtain an address for their customer services, and write giving clear details of your case - such as what happened, when, and why you are complaining. You should make it clear that you are extremely annoyed by the conduct of the engineer, and that you hold your Green Deal Provider responsible. Resolver recommends that you submit your concern in writing, and resolver can assist you in submitting, recording and reminding you when and who to escalate to.

It can be a great inconvenience when an engineer fails to turn up.

Resolver can help you to deal with any issues arising quickly, without hassle and for free! As a first step we can help you write your complaint. Click the link below to create your email.
There is a Code of Practice which sets out requirements designed to ensure that all Green Deal Participants and Certification Bodies:

• operate fairly and transparently;
• deliver good customer service;
• have appropriate levels of training;
• and provide appropriate redress mechanisms for customers.

Green Deal Participants and Certification Bodies must ensure that a copy of this Code of Practice is made available, free of charge, to anyone who requests it. This should help you to understand your specific rights if something goes wrong.

A copy can be found here:

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