Eurostar - Ticket machine sold wrong ticket

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Based on resolver’s experience to date, it can be incredibly easy to buy the wrong ticket from the machines at the station, or indeed you may find that the wrong ticket has been issued. In either case, do take the ticket to the cashier window and the station staff should change the ticket for you manually. Alternatively you can buy the correct ticket and ask for a full refund on the one you don’t wish to use. If you find yourself in a position where you have been unable to change your ticket, resolver recommends that you ask station staff who is responsible for the ticket machine and submit your concern in writing to the company concerned. If you are not happy with the response you receive, your next port of call is either London Travelwatch at enquiries@londontravelwatch.org.uk (for the London area) or Passenger Focus at advice@passengerfocus.org.uk (for outside London). resolver can assist you in submitting, recording and reminding you when and who to escalate to.

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