Eurostar - Off peak ticket - not allowed on train

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Based on resolver’s experience to date, an off peak ticket usually comes with certain conditions of travel, especially if you are travelling on a particularly busy route. It should be made clear to you what these conditions are at the time of purchase eg. restricted times or routes. If you feel that the information was not made clear to you when you purchased the ticket and were therefore unable to board the train you hoped to, resolver recommends that you submit a complaint in writing to the train company concerned. If you are not happy with the response you receive, your next port of call is either London Travelwatch at enquiries@londontravelwatch.org.uk (for the London area) or Passenger Focus at advice@passengerfocus.org.uk (for outside London). resolver can assist you in submitting, recording and reminding you when and who to escalate to.

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