Eurostar - Fell between train and platform

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Based on resolver’s experience to date, it is a very rare occurrence for passengers to fall between the train and the platform, but if it does happen, it is an absolutely terrifying experience. After suffering this distressing event, you should find out who runs the station – either by identifying the logo displayed outside the station or by looking it up on the National Rail website. resolver recommends that you check the company website for the complaints procedure and submit your concern in writing to the Customer Services Department. If you are not happy with the response you receive from the relevant company, resolver recommends that you contact the ORR (Office of Rail Regulation) who may be able to investigate your concerns, particularly where health and safety rules may have been broken. resolver can assist you in submitting, recording and reminding you when and who to escalate to. In the event that you are injured and are seeking compensation it is likely that you will have to seek legal redress via the courts.

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