Airports - Excessive aircraft noise

How does Resolver work?

Free forever

Resolver is free. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Aircraft noise is regulated by the Department for Transport (DfT). This applies to all UK airports, and can include noise limits and restrictions on night flights.

The Civil Aviation Authority (CAA) also has an interest in monitoring the noise around UK airports – however, they do not make decisions about the amount of noise that is considered damaging or annoying OR make decisions about particular plans for airports.

If you are concerned about the noise from aircraft, you should raise a complaint with the relevant airport via Resolver.

You may want to consider using a free flight tracking app like Flightradar24 to figure out which airline was responsible for the noise. Giving this information to an airport may help them with their investigation.

You should know

Should you complain to the airport or the airline? Things can get pretty confusing, since there are certain things an airport can’t deal with.

Airports can deal with complaints about:

Facilities
Airport shuttle services
Lost property (for property that you haven't checked in)
Noise and environmental issues
Accessibility issues
Security and searches

Airports can't deal with complaints about:

Long queues at check-in

If long queues at check-in have negatively impacted your journey, you should contact the airline you flew with to raise your issue via the Resolver homepage. Their staff are responsible for making sure check-in queues move at a reasonable speed, allowing customers to check in on time.

Airport parking

Many airport parking areas are managed by private parking companies. If you’ve had an issue with a private parking firm that isn't owned and operated by an airport, you should raise it directly with them via the Resolver homepage.

Retail

If you’ve had a problem with a retailer within an airport, you should complain directly to the retailer in question via Resolver’s homepage.

We have 5,116 pages of rights advice for you covering 10,936 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.

Start by telling us the name of the company or organisation you have an issue with.