Acceptable use policy

• any part of our site;
• any equipment or network on which our site is stored; 
• any software used in the provision of our site; or 
• any equipment or network or software owned or used by any third party

Resolver Email Service

Access to our site gives you the option to sign up for our email service (“Resolver Email Service”). The Resolver Email Service will allocate you a unique email address for each complaint (@mail.resolver.co.uk) (“your email account”) for the sole purpose of resolving each specific complaint you have with service providers such as utility companies, restaurants and retail stores. Your email account will allow you to use our suggestions service option to identify recipients and appropriate content for any emails you send from your email account.

Content standards

These content standards apply to any and all material that you contribute to our site (contributions).

You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

• Be accurate (where they state facts)
• Be genuinely held (where they state opinions)
• Comply with applicable law in the UK and in any country from which they are posted

Contributions must not:

• Contain any material that is defamatory of any person
• Contain any material that is obscene, offensive, hateful or inflammatory
• Promote sexually explicit material
• Promote violence
• Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age
• Infringe any copyright, database right or trade mark of any other person
• Be likely to deceive any person
• Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence
• Promote any illegal activity
• Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety
• Be likely to harass, upset, embarrass, alarm or annoy any other person
• Be used to impersonate any person, or to misrepresent your identity or affiliation with any person
• Give the impression that they emanate from us, if this is not the case
• Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse

Suspension and termination

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site and/or the Resolver Email Service. When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

• Immediate, temporary or permanent withdrawal of your right to use our site.
• Immediate, temporary or permanent withdrawal of your right to use the Resolver Email Service and your associated account and all information stored within this account.
• Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
• Issue of a warning to you.
• Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
• Further legal action against you.
• Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

Changes to the acceptable use policy

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.