Loyalty cards - Incorrect points total

How does Resolver work?

Free forever

Resolver is free. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Most major retailers will be happy to add the points to your card if you return on another occasion with your receipt. If you have any problems, you can contact the company via Resolver.

You should know

Loyalty cards are not always run by the store that you may have used the card in.
By using Resolver, you’ll be sending your case direct to the loyalty card provider and not to the retailer.
Loyalty points are usually of minimal actual value and cannot be redeemed for cash, entitling you instead to discounts on products and goods.
Loyalty cards are not a financial product and are therefore not covered by any ombudsman.

Loyalty cards are designed to help you be rewarded for loyalty. You receive loyalty points whenever you spend. You cannot spend money on the card, but you can redeem points for goods.

All loyalty points are a form of discount and so consider before using them if they are the best way to buy or to get a discount.

Loyalty & Credit/Debit Cards

Some credit or debit cards offer cashback or loyalty points for money that you have spent. As long as you pay off any balance at the end of each month, this can be a good way of collecting loyalty points.

Discount or Loyalty Points

Firms can offer increased loyalty points rather than a cash discount, this can often be a false economy, so assess if it makes sense when you make your purchases.

Find the best rights for you

We have 5,116 pages of rights advice for you covering 10,936 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.

Start by telling us the name of the company or organisation you have an issue with.