Green deal - My complaint has not been responded to

How does Resolver work?

Free forever

Resolver is free. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

If you complaint has not been responded to then it is important that you keep a record of all communications to date if you can and all future communications. In order to give your supplier a chance to respond you should write to their customer services department setting out your original complaint and also setting out the fact that you have not received a response to this complaint. Green Deal Providers have a number of responsibilities when dealing with complainants (set out below). If one of these has been breached you should include this within your letter of complaint and ask for compensation for this breach. ??In the unlikely event that you do not receive an adequate response to either your original complaint or to any complaint about tardiness then after 8 weeks for the key energy suppliers and 12 weeks for the smaller suppliers you can send your case file to the Ombudsman to assess your complaint and help you resolve the issue.

Resolver recommends that you submit your concern in writing and we can assist you in all aspects of your complaint; formulating letters, recording dialogues, and reminding you when and who to escalate to.
There is a Code of Practice which sets out requirements designed to ensure that all Green Deal Participants and Certification Bodies:

• operate fairly and transparently;
• deliver good customer service;
• have appropriate levels of training;
• and provide appropriate redress mechanisms for customers.

Green Deal Participants and Certification Bodies must ensure that a copy of this Code of Practice is made available, free of charge, to anyone who requests it. This should help you to understand your specific rights if something goes wrong.

A copy can be found here:

Find the best rights for you

We have 5,116 pages of rights advice for you covering 10,936 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.

Start by telling us the name of the company or organisation you have an issue with.

Who do you have an issue with?

Raise it for free via Resolver

Helping you with My complaint has not been responded to

Resolver covers the issue My Complaint Has Not Been Responded To for 0 companies and organisations:

a   b   c   d   e   f   g   h   i   j   k   l   m   n   o   p   q   r   s   t   u   v   w   x   y   z