Green deal - I want to move but owe money

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Based on our experience to date, the Green Deal loan is attached to the property, not the individual. Therefore if you move, the new occupiers will make the Green Deal repayments through their energy bills, in exactly the same way you do.

However, if you move address and do not pay your final bill, the energy supply at your new home can be cut off. Resolver recommends that you contact your supplier straight away, and ask their advice as soon as possible. Keep a note of who you speak to and the outcome of your conversation or email.

Resolver recommends that you submit your concern in writing and we can assist you in all aspects of your complaint; formulating letters, recording dialogues, and reminding you when and who to escalate to.
There is a Code of Practice which sets out requirements designed to ensure that all Green Deal Participants and Certification Bodies:

• operate fairly and transparently;
• deliver good customer service;
• have appropriate levels of training;
• and provide appropriate redress mechanisms for customers.

Green Deal Participants and Certification Bodies must ensure that a copy of this Code of Practice is made available, free of charge, to anyone who requests it. This should help you to understand your specific rights if something goes wrong.

A copy can be found here:

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