Green deal - Change in appointments with little notice

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Based on resolver’s experience to date, having an assessor or installer change their appointment time can be a frustrating inconvenience, especially if you have arranged to take time off work. You may be able to claim some compensation or a ‘good will’ payment from your provider by way of an apology. Contact your cover provider and obtain an address for their customer services, and write giving clear details of your complaint - such as what happened, when, and why you are complaining.

It can be an inconvenience when an appointment is changed with little notice!

Resolver can help you to deal with any issues arising quickly, without hassle and for free! As a first step we can help you write your complaint. Click the link below to create your email.
There is a Code of Practice which sets out requirements designed to ensure that all Green Deal Participants and Certification Bodies:

• operate fairly and transparently;
• deliver good customer service;
• have appropriate levels of training;
• and provide appropriate redress mechanisms for customers.

Green Deal Participants and Certification Bodies must ensure that a copy of this Code of Practice is made available, free of charge, to anyone who requests it. This should help you to understand your specific rights if something goes wrong.

A copy can be found here:

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Helping you with Change in appointments with little notice

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